Returns & Refunds Policy
At Mulching Teeth Australia, we stand behind the quality of our products and aim to make the returns process as straightforward as possible.
Returns:
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
To be eligible for a return, items must:
To request a return, please contact us at info@mulchingteethaustralia.com.au.
Approved returns should be sent to:
Mulching Teeth Australia
PO Box 3610, Tuggerah NSW 2259
Please note that returns sent without prior approval will not be accepted.
All returns are the responsibility of the purchaser. The purchaser is responsible for all costs associated with returning products, including shipping, freight, packaging, insurance, and handling charges. Mulching Teeth Australia accepts no responsibility for return shipping costs.
Fitment Responsibility:
Customers are responsible for confirming product compatibility with their machine, attachment, and application before installation.
If you are unsure whether a product is suitable for your machine, please contact Mulching Teeth Australia prior to placing your order.
Products ordered incorrectly may be returned in accordance with this policy, provided they are unused, uninstalled, and in their original packaging.
Products that have been installed, fitted, modified, or used cannot be returned due to incorrect ordering or compatibility issues.
Damaged, Incorrect or Faulty Items:
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible at info@mulchingteethaustralia.com.au with photos of the issue. We will assess the claim and work with you to resolve it promptly.
Non-Returnable Items:
The following items are not eligible for return:
Due to the nature of forestry mulching wear parts, products that have been installed or used cannot be returned for refund or exchange.
Warranty Claims:
If you believe a product is faulty or defective, please contact us with your order details and clear photos of the issue.
All warranty claims will be assessed on a case-by-case basis. Warranty does not cover normal wear and tear, misuse, incorrect installation, improper application, impact damage, or damage caused by operating conditions.
Exchanges:
If you require a different product, the quickest option is to return the eligible item (subject to approval) and place a new order for the correct item.
Australian Consumer Law:
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.
If a product has a major fault, is not of acceptable quality, is not fit for purpose, or does not match its description, you may be entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.
Refunds:
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, refunds will be processed to the original payment method within 3 business days. Please allow additional time for your bank or payment provider to process the transaction.
If more than 7 business days have passed since your refund was approved, please contact us at info@mulchingteethaustralia.com.au.
Questions:
If you have any questions regarding returns, refunds, warranty claims, or product suitability, please contact us:
Email: info@mulchingteethaustralia.com.au
We are committed to helping customers select the correct parts and getting them back to work as quickly as possible.